Bookings must be made and confirmed at least 24 hours before your
pickup time. Need something sooner? Call or WhatsApp us directly at
+297-587-1300.

You’ll pass through immigration, collect your luggage, and clear
customs, this usually takes about 30–40 minutes. With the flight
number you provide at booking, we track your flight and adjust your
driver’s timing if there’s a delay.

Your fare includes 1 hour of free waiting time at the airport,
counted from your actual landing time.

At the arrival area, after you clear customs and exit through the
sliding doors. Your driver will be holding a sign with your name.
Our drivers speak English, Spanish, Dutch, and Papiamento.

Usually at the hotel lobby, unless otherwise arranged. Your driver
will identify themselves using the confirmation details from your
booking.

Extra stops aren’t included as standard — if you need one, let us
know in advance and we’ll see what we can arrange.

Sedans, SUVs, and vans, sized to your group — from solo travelers to
large parties. Let us know your group size when booking and we’ll
make sure you get the right vehicle.

Standard luggage is fine — if you’re bringing something extra-large
(golf clubs, a stroller, a wheelchair), just mention it when booking
so we send the right vehicle.

Yes — add as many as you need during booking for a small additional
fee per seat.

We don’t carry folding wheelchairs ourselves, but you’re welcome to
bring your own — just let us know at booking so we send a
properly-sized vehicle.

Yes — payments are processed through Fygaro; we never see or store
your card details.

Yes, if you cancel at least 24 hours before pickup. See our full
Refund Policy for details.

Set your outbound and return date/time in one booking. Returning
from a different hotel than you started at? There’s an option for
that too.

Call or WhatsApp +297-587-1300, or email contact@arubataxicompany.com.