Refund Policy

This refund & cancellation policy applies to all bookings made through
Aruba Taxi Company’s website or booking system.

Cancellations and Bookings
Every booking includes a non-refundable booking fee of USD 15.00. This
fee is disclosed and itemized before you complete payment.

Refunds
Refund requests must be made at least 24 hours before your scheduled
pickup time. Requests made less than 24 hours in advance are treated as
a no-show, and the full fare is forfeited. Approved refunds are issued
to the original payment method only, minus the USD 15.00 booking fee.

Round Trip Bookings
Each leg of a round trip is booked and confirmed separately. Cancelling
one leg does not automatically cancel or refund the other.

Disputes and Chargebacks
If you have a billing question or believe you were charged in error,
please contact us first at +297-587-1300 or contact@arubataxicompany.com
— most issues are resolved within one business day. By booking with
us, you agree to attempt resolution directly with Aruba Taxi Company
before filing a dispute or chargeback with your card issuer. In the
event of a dispute, we provide your card issuer with proof of service,
including booking confirmation, driver assignment, and trip timestamps.

Liability
If circumstances beyond our control require us to cancel a confirmed
booking, a full refund will be issued. If a vehicle breaks down during
a journey, we will provide an alternative vehicle within a reasonable
time.

Termination
No refunds are given for journeys terminated part-way through.

Aruba Taxi Company